Rock Haven Spa - Frequently Asked Questions
In order to ensure a relaxing and pleasant experience at Rock Haven Spa, we've answered some of the questions guests of our spa frequently ask. Reviewing these suggestions will help you prepare for your upcoming Spa visit.
How and when should I make my spa appointment?
Reservations for Rock Haven Spa may be made by calling the spa directly at 785-650-0772. We encourage you to schedule your spa services well in advance of your visit to ensure the widest selection of treatments and appointment times. Friday’s and Saturday’s are our busiest days of the week, and tend to be scheduled out a couple months. Spa appointments must be held with a credit card.
What is the cancellation policy?
We respectfully ask that you give Rock Haven Spa a minimum of 48 hours notice if you must cancel an appointment. Failure to do so, will result in a $25 per person charge for the cancellation, and will be charged to your credit card on file. The only exception is severe weather - you will not be charged the cancellation fee during this time.
What is the policy on inclement weather?
Due to the rural area that Rock Haven is located, we are often subjected to severe weather. Snow and rain can make it difficult to navigate our property, and for this reason, we must occasionally close. Our staff and guest safety is most important to us! If the Ellis County Highway Patrol issues hazardous travel, we will be closed. Please keep an eye on our Facebook and our website for closings. If we make the difficult decision to close our spa, we will call our guests booked for that day and reschedule to the best of our ability.
Is gratuity included in my service price?
Gratuity is not included in your service price. However, we respectfully suggest a 20% gratuity. At Rock Haven Spa, total gratuity is shared by all who assist in your unforgettable spa experience. For groups of 5 or more, a 20% gratuity will be added to your service ticket.
What time should I arrive for my Spa services?
Please arrive at the specified time of your appointment. We try very hard to be on time with each guest. Please call us, if you need to double check your time.
What if I arrive late to the Spa?
Arriving late may limit the time for your treatment. We will do our best to accommodate, but without jeopardizing the other guests’ service times.
Can I bring my kids to the Spa?
Rock Haven Spa is an adult only area, we respectfully request that guests do not bring their children (or babies) to services with them. Our age limit requirement is 13 years old (accompanied by an adult) to receive a service at Rock Haven.
What should I bring to the Spa?
Please bring a bathing suit and a comfortable pair of sandals or flip flops. When booking a couples packages, bathing suits are optional as facilities for both of you are private. Also, bring any gift cards you plan to redeem at the Spa; as we are not able to look up gift card numbers.
What if I have special medical conditions?
Please notify us of any special needs or concerns when you book your services. Your therapist will also briefly review your health history with you before beginning your service. Our property has multiple buildings, and while light transportation is available via golf carts, there are stairs and rocky terrain guests will have to navigate. If you have special concerns please let us know and we will do our best to accommodate your needs!
Should I avoid the Spa if I am pregnant?
Your physician can best advise you on which treatments are safe. We suggest that you avoid treatments using deep pressure and heat. While at Rock Haven, you will be able to enjoy limited Bathing Rituals by sitting beside the outdoor whirlpool with your friends, and enjoying our signature salt scrub in the showers (minus the hot steam).
Where is the Spa and where should I park?
Rock Haven is located 9 miles South of Hays, and 1/2 mile West on Smoky Hill River Rd. 1530 Smoky Hill River Rd. You will enter the property at the green gates and slowly follow the winding road to the main Spa building. Please park on the North side of the main Spa building. Please remember Rock Haven is situated on open ground. Peacocks and other various wildlife roam free. Rock Haven Spa will not be responsible for accidents caused to your vehicle.
What should I wear during my treatment?
Please disrobe to the level of your comfort in order to enjoy your service. A robe is provided in your changing room. Our therapists are fully trained in proper draping procedures to ensure your privacy and comfort.
Scheduling Appointments - Please make a reservation in advance for spa services. Our front desk staff will be happy to advise you on the therapies and services that best meet your needs, ensuring that your time in the spa is enjoyable and customized just for you. A major credit card is required to hold all appointments. Reservations for Rock Haven Spa may be made by calling the Spa directly at 785-650-0772.
Considerations - Please assist us in maintaining a tranquil spa environment. We kindly request that you respect other guests by using quiet conversation and refrain from using cell phones or other electronic devices while enjoying the spa. Rock Haven Spa is a tobacco free facility. For your safety, no outside alcohol allowed on the property. Rock Haven Spa’s professional staff includes both men and women. Your privacy and comfort are always our top priority, regardless of gender.
Canceling an Appointment - Please provide us with at least 48 hours notice for canceling or rescheduling an appointment to avoid being charged the $25 per person service fee.
Valuables - Please leave valuables in your dressing room. A dressing room will be available for your personal items and clothing. Please do not wear jewelry or watches during your treatment. Rock Haven Spa is not responsible for lost or stolen items.
Payment Options - We accept MasterCard, Visa, Discover, cash, and Rock Haven Spa gift certificates.
Booking Requirements - A major credit card is required at the time of booking.